What data is collected?
When you submit this support form, your name, email and message together with any attached files are saved in a ticketing system.
Why is this data collected?
We use the data to help you resolve your problems and answer questions. An automated email that signals the receipt
of the support request is sent immediately. We will not send you any marketing emails based on your input in this
support form.
How is data hosted and content delivered?
We use the service “Cloudflare”. The transfer of information between your browser and our website is routed through Cloudflare’s
content delivery network. Cloudflare analyzes traffic between your browser and our website and filters out
potentially malicious traffic from the Internet. In doing so, Cloudflare may also use cookies, but these are used solely
for the purpose described here.
We have entered into an order processing agreement with Cloudflare. Cloudflare is also a certified participant of the
“EU-US Privacy Shield Framework”. Cloudflare has committed to handling all personal data received from European Union (EU) member states
in accordance with the “Privacy Shield Framework”. The use of Cloudflare is based on our legitimate interest in providing our website
as error-free and secure as possible (Art. 6 para. 1 lit. f GDPR).
You can find more information about security and data protection at Cloudflare here: https://www.cloudflare.com/privacypolicy/
How long is the data stored?
The data is stored indefinitely unless you ask us to delete your data. Contact [email protected] with any requests for deleting personal data.
For more information, see the
complete privacy policy that covers all parts of this web site.
