Support For All Products

Quality support is at the heart of ej-technologies' customer care strategy. All products come with 60 days of installation support by default. You can also purchase a package with 1 year of support and upgrades. For general feedback, feature requests and bug reports, please use the support request form.

License with 1 year of Support and Upgrades

Special package or purchased separately

1 year of general e-mail support and major upgrade assurance

Covers:

  • Problems with installing the product
  • Problems with using the product
  • Help with general questions
  • Highest priority for support requests
  • Highest priority for bug fixes
  • Highest priority for requested features
  • Upgrade assurance for all minor upgrades
  • Upgrade assurance for major upgrades during the support period of 1 year

Standard License

Included with all purchases

60 days of e-mail installation support.

Covers:

  • Problems with installing the product
  • Problems with using the product
  • Upgrade assurance for all minor upgrades
  • Upgrade assurance for major upgrades during the support period of 60 days

Community Support Free for All


Ask qualified questions on stackoverflow with the jprofiler and install4j tags.


This is ideal for questions that start with "How do I?". Members of the community as well as members of our team will answer your questions.