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Quality support is at the heart of ej-technologies' customer care strategy.
Every product comes with 60 days of installation support by default.
You can also purchase a package with
1 year of support and upgrades. We are always happy to receive
quality feedback and feature requests through our
support request form. If you have found
a bug in one of our products, please make use of the
bug report form.
The benefits of the different options are outlined below:
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Special package
or purchased separately
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1 year of general e-mail support and major upgrade assurance
Covers:
- problems with installing the product
- problems with using the product
- help with general questions
- highest priority for support requests
- highest priority for bug fixes
- highest priority for requested features
- upgrade assurance for all minor upgrades
- upgrade assurance for major upgrades during the support period of 1 year
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Included with all products of
ej-technologies
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60 days of e-mail installation support.
Covers:
- problems with installing the product
- problems with using the product
- upgrade assurance for all minor upgrades
- upgrade assurance for major upgrades during the support period of 60 days
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