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Quality support is at the heart of ej-technologies' customer care strategy.
Every product comes with 60 days of installation support by default.
You can also purchase a package with
1 year of support and upgrades. We are always happy to receive
quality feedback and feature requests through our
support request form. If you have found
a bug in one of our products, please make use of the
bug report form.
The benefits of the different options are outlined below:
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Special package
or purchased separately
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1 year of general e-mail support and major upgrade assurance
Covers:
- problems with installing the product
- problems with using the product
- help with general questions
- highest priority for support requests
- highest priority for bug fixes
- highest priority for requested features
- upgrade assurance for all minor upgrades
- upgrade assurance for major upgrades during the support period of 1 year
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Included with all products of
ej-technologies
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60 days of e-mail installation support.
Covers:
- problems with installing the product
- problems with using the product
- upgrade assurance for all minor upgrades
- upgrade assurance for major upgrades during the support period of 60 days
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Free for all
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Ask qualified questions on stackoverflow with the jprofiler and install4j tags.
This is ideal for questions that start with "How do I?". Members of the community as well as members of our team will
answer your questions.
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